Terms of service

Welcome to FurFresh. These Terms of Service ("Terms") govern your use of our website and the purchase of products from FurFresh. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. General

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use this website.

You agree not to use our products or services for any unlawful purpose or violate any applicable laws.

2. Products

We strive to display our products, descriptions, and images as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect product colors or appearance.

We reserve the right to:

  • Modify or discontinue products at any time without notice.
  • Limit quantities available for purchase.
  • Refuse service or cancel orders at our discretion.

3. Pricing

All prices are listed in the currency displayed at checkout.

We reserve the right to change prices without prior notice.

If a pricing error occurs, we reserve the right to cancel any affected orders and issue a full refund if payment has already been processed.

4. Orders

Once an order is placed, you will receive an order confirmation email.

Receiving an order confirmation does not guarantee acceptance of your order.

We reserve the right to cancel or refuse any order due to:

  • Suspected fraud
  • Incorrect pricing
  • Product availability
  • Billing or shipping issues

If your order is canceled after payment has been processed, you will receive a full refund.

5. Shipping

Shipping times displayed on our website are estimates only.

Unexpected delays caused by:

  • Customs
  • Weather
  • Carrier delays
  • High order volumes
  • Holidays

are outside of our control.

FurFresh is not responsible for shipping delays once an order has been handed to the carrier.

6. Returns & Refunds

Our Return & Refund Policy forms part of these Terms.

  • Refund requests are accepted within 90 days after your order has been delivered.
  • Returns are accepted within 40 days after delivery.
  • Customers are responsible for all return shipping costs unless otherwise required by law.

Please review our Return & Refund Policy for complete details.

7. Accuracy of Information

You agree to provide accurate and complete billing, shipping, and payment information.

FurFresh is not responsible for delays or failed deliveries caused by incorrect information submitted by the customer.

8. Intellectual Property

All content on this website—including but not limited to:

  • Logos
  • Images
  • Graphics
  • Product descriptions
  • Website design
  • Text
  • Videos

is the property of FurFresh and may not be copied, reproduced, distributed, or used without prior written permission.

9. Prohibited Uses

You agree not to:

  • Violate any laws or regulations.
  • Attempt unauthorized access to our systems.
  • Distribute viruses or malicious software.
  • Use our website for fraudulent purposes.
  • Interfere with the security or operation of the website.

Violation of these Terms may result in termination of access to our services.

10. Limitation of Liability

To the fullest extent permitted by law, FurFresh shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our products
  • Inability to use our website
  • Shipping delays
  • Product availability
  • Loss of profits or business interruption

Our maximum liability shall not exceed the amount paid for the product purchased.

11. Disclaimer

Our products are intended for their stated purpose only.

FurFresh makes no guarantees that our products will meet every customer's expectations or that our website will operate without interruption or error.

All products are provided "as is" and "as available" except where prohibited by law.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information in accordance with our Privacy Policy.

13. Third-Party Services

Our website may contain links to third-party websites or services.

FurFresh is not responsible for the content, privacy practices, or policies of third-party websites.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where FurFresh operates, without regard to conflict of law principles.

15. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon posting on this website.

Your continued use of our website constitutes acceptance of the updated Terms.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

FurFresh Customer Support
📧 furfreshsupport@gmail.com

We aim to respond to all inquiries within 24–48 business hours.